Station operations
    • Implementation and adjustment of the Airline’s SLA with the ground handling agent
    • Implementation and monitoring of Airline-related check in procedures with the ground handling agent, including personal document checks, on-time performance at check in and boarding gate, organizing and providing assistance to guests (MPR, UMNR, families with young children).
    • Passenger welfare, including hotel accommodation, meals, transportation in the event of Airline disruption, delay or cancellation.
    • Monitoring of flight documentation and messages related to aircraft balancing, loading instructions, ground operations, on-time performance in the ramp area, in compliance with the procedures and instructions provided by the Carrier.
    • Check-in editing and post-flight duties, including any kind of report requested by the Carrier.
    • Flight control coverage (h24) and follow-up management by highly-qualified personnel located in our operation premises.
    • Catering supervision and coordination, management of operation activities including all aspects of on-board services.
    • Assistance to incoming and departing Crew, delivery of all required flight documentation
    • Crew escorting HTL-APT-HTL
Safety and Security
    • Ensuring the necessary levels of security set by the Carrier.
Lost and Found and Customer care Services
    • Assistance to guests in the baggage sorting area
Station administration
    • Obtain Traffic Rights and follow notifications from local government authorities.
    • Prearrange, with the ground assistanceagencies and the suppliers of the lines of credit and make payments of the expensessustained by the Carrier on itsbehalf.
    • Supervisethatall services provided by anythird party comply with the previousprovisionsrelating to prices and qualitylevelscarried out by the Carrier.
    • To act as a link between the carrier and all airport departments and localauthorities.