Implementation and adjustment of the Airline’s SLA with the ground handling agent
Implementation and monitoring of Airline-related check in procedures with the ground handling agent, including personal document checks, on-time performance at check in and boarding gate, organizing and providing assistance to guests (MPR, UMNR, families with young children).
Passenger welfare, including hotel accommodation, meals, transportation in the event of Airline disruption, delay or cancellation.
Monitoring of flight documentation and messages related to aircraft balancing, loading instructions, ground operations, on-time performance in the ramp area, in compliance with the procedures and instructions provided by the Carrier.
Check-in editing and post-flight duties, including any kind of report requested by the Carrier.
Flight control coverage (h24) and follow-up management by highly-qualified personnel located in our operation premises.
Catering
Catering supervision and coordination, management of operation activities including all aspects of on-board services.
Crew
Assistance to incoming and departing Crew, delivery of all required flight documentation
Crew escorting HTL-APT-HTL
Safety and Security
Ensuring the necessary levels of security set by the Carrier.
Lost and Found and Customer care Services
Assistance to guests in the baggage sorting area
Station administration
Obtain Traffic Rights and follow notifications from local government authorities.
Prearrange, with the ground assistanceagencies and the suppliers of the lines of credit and make payments of the expensessustained by the Carrier on itsbehalf.
Supervisethatall services provided by anythird party comply with the previousprovisionsrelating to prices and qualitylevelscarried out by the Carrier.
To act as a link between the carrier and all airport departments and localauthorities.
